FAQ - Frequently Asked Questions

How are your prints made?

Our museum quality archival paper prints and canvas prints are produced using high-precision print technology with high quality canvas and fade-resistant, archival inks.

Do you have a guarantee and return policy?

Yes, we offer a 30 day money back satisfaction guarantee on your prints, so there is no risk or headaches for you.  If for any reason, you are not completely satisfied, you may return your prints.  Please visit the Our Guarantee section of our website to read more. 

How close will the print on the website look next to the print I receive?

We have highly skilled and experienced graphic artists who are able to beautifully reproduce any genre of art.  Since different computers screens may have different depictions of colors, there is always a slight variation between the reproduction and the original work of art.

How can you sell your prints at such low prices?

We feel art should be affordable to everyone.  With us you are purchasing direct at wholesale prices with no middleman and no obscene gallery mark up.  We have volume production power, low overhead, as well as a non-brick and mortar approach, so we are able to pass the savings onto our customers.

How can I search for prints on your website?

To make our website as easy to navigate and as user friendly as possible, we have several different methods to search for prints and frames on our website, which are as follows (with links):

• Search by Artist
• Search by Art Subject
• Search Best Sellers

Do you reproduce any prints?

We cannot images or works of art that are under copyright.  If you do not know if a work is still under copyright, you may still send us an inquiry and our copyright administrative staff will research this for you.

Can you produce a framed or gallery wrapped portrait of me or my family?

Yes, just go to the My Photos to Art section of our website.  It's quick and easy.

How can I place an order?

You can order online through our website, which is safe and secure.  You can also call toll free from the U.S. or Canada to order at 1-888-988-9870 or from outside the U.S. and Canada phone 001-561-488-8894 and speak with one of our art consultants to place your order.

Is it safe to order online?

Yes, our website uses Secure Sockets Layer (SSL) technology to encrypt your payment datea that is sent over the Internet.  As you go through the checkout process your browser will display a safety symbol to let you know that your payment information is protected.  If you are still concerned you can always order by calling our toll free number in the U.S. or Canada at 1-888-988-9870 or from outside the U.S. or Canada phone 001-561-488-8894.  You can also pay by check or money order through the mail.

Can I purchase over the phone?

Yes, you can phone toll free from the U.S. or Canada to order at 1-888-988-9870 or outside the U.S. or Canada phone 001-561-488-8894.

How can I contact you?

You can contact us by any one of the following methods:

USA & Canada toll free: 1-888-988-9870

International: 1-561-488-8894

Email: info@printoyster.com

Mailing address:

9825 Marina Blvd., Suite 100

Boca Raton, FL 33428

Will I have to pay duties and taxes if I am located outside the U.S.?

International orders (orders outside the United States) may be subject to customs fees and import duties and taxes of the country where the order is being shipped.  These charges are the recipient's responsibility.  The recipient is the importer of record and must comply with all laws and regulations of the country where the order is being shipped.  Customs policies vary by country, so you should contact your local customs agency for more information.

What forms of payment do you accept?

We accept credit cards (Visa, MasterCard, AMEX, and Discover), PayPal, check or money order.  We also accept debit, bank or ATM cards as long as they have the Visa or MasterCard logo.

Do I have to pay sales tax?

Only Florida residents pay sales tax, which varies depending on which county you are located in.  Corporate and trade accounts located in Florida where we have received a current, signed copy of the Trade Account's Annual Resale Certificate for Sales Tax do not have to pay sales tax.

Can I open a corporate and trade account?

Yes, if you are a gallery owner, art framer, photographer, interior designer or interior decorator, retail store or furniture business owner, home staging or real estate professional, architect or building contractor you can receive additional discounts on prints and frames when you sign up as a Corporate and Trade Account.  We have a responsive customer service team, thousands of prints to choose from, free shipping and handling in the continental U.S., a 30 day satisfaction guarantee, and print and framing services available to meet your client's and customer's needs.  Call us toll free U.S. or Canada at 1-888-988-9870 or from outside the U.S. or Canada at 001-561-488-8894, and we would be happy to explain the process.

If I order a print with a frame, would it come ready to hang?

Yes, when you order an archival paper print or canvas print and frame from us, we mount it into the frame and include all hardware and hook.  So all you have to do is take it out of the box and hang it on your wall!

What is the difference between canvas stretching and gallery wrap?

Canvas stretching is where your canvas print is stretched and stapled onto 3/4" wooden stretcher bards, which is necessary before a canvas print is mounted into a frame.  Gallery wrap is where the canvas print is stretcher onto 1.5" wooden stretcher bars where part of the finished canvas print edges are wrapped around and visible on the sides of the stretcher bars and the staples are on the back to give a finished appearance on the sides so you can hang your canvas print without a frame.

How long will it take for my prints to arrive?

We have thousands of prints in stock.  Your order will usually ship within three business days.

How are the prints protected when shipped?

We are extra careful when shipping your prints.  If you choose not to purchase frames for your canvas prints, they will be shipped in a double wall protective shipping tube.  If you purchase frames for your prints, they will be carefully wrapped in bubble wrap and placed in heavy-duty double wall corrugated shipping boxes.  See our Shipping Policy for additional details.

Do you ship international orders?

Yes, we ship to any destination that either UPS, FedEx or U.S. Postal Service will deliver to.  Se our Shipping Policy for details.

How much is shipping?

We currently offer free shipping and handling on our framed and unframed prints to our customers in the continental United States.  For customers outside the continental United States, we offer shipping and handling for framed and unframed prints with a flat rate shipping charge.  See our Shipping Policy for details about shipping framed prints outside the continental United States.